Sofa, Carpet, Mattress & Cushion Cleaning(Exclude leather or Rexine-type sofas)

🧼 Upholstery & Fabric Furniture Cleaning Services – Important Service Information

Applicable for: Sofa Cleaning, Dining Fabric Chairs Cleaning, Mattress Cleaning, Carpet Cleaning & Bed Headboard Cleaning Services
Approximate Service Duration: Depends on item quantity, size, fabric type, and condition.

Please read all details carefully before booking to avoid any confusion.

✅ What’s Included

• Deep vacuuming to remove dust, dirt, hair, and loose particles
  • Dry and wet shampoo cleaning using standard fabric-safe cleaning solutions
  • Removal of light surface stains, mild odors, and surface residue
  • Cleaning of fabric/upholstered surfaces only within accessible areas
  • Wet wiping of chair frames where applicable

❌ What’s Not Included

• Cleaning of leather, rexine, plastic, rubber-backed, or non-fabric surfaces/furniture
  • Cleaning of removable sofa covers unless specifically selected separately
  • Removal of tough, permanent, or deeply absorbed stains such as:

• Ink stains
• Pen marks
• Paint stains
• Glue marks
• Oil stains
• Tea/coffee/cold drink stains
• Old deep-set stains
  • Pest-related treatment including bed bugs, termites, or infestations
  • Waterproofing, fabric coating, polishing, color restoration, or shine restoration unless separately added as an extra chargeable add-on
  • Repair, stitching, tightening, dismantling, fixing, foam replacement, re-weaving, or structural work
  • Mattress flipping, furniture shifting, dismantling, or heavy item movement
  • Mold treatment, water-damage treatment, or stain masking

🛋️ Service-Specific Important Notes

Sofa Cleaning

• Pricing is applicable per sofa seat only
  • Sofa cushions are excluded from base pricing
  • Cushion cleaning is available separately as an extra chargeable add-on
  • Ottoman cleaning is separately chargeable according to size

Dining Fabric Chairs Cleaning

• Applicable only for fabric dining chairs and dining tables
  • Shine polishing is not included and available separately as an extra chargeable add-on

Mattress Cleaning

• Applicable for 1 mattress/bed only
  • Cleaning is limited to accessible mattress surfaces only

Carpet Cleaning

• Applicable for 1 carpet only
  • Suitable only for standard fabric or woven carpets/rugs
  • Pricing depends on carpet size and fabric type

Bed Headboard Cleaning

• Applicable for 1 bed headboard only
  • Suitable for upholstered, padded, or fabric headboards only
  • Wooden, leather, rexine, or plastic headboards are excluded

⚠️ Important General Notes

• Hard or permanent stains absorbed deep into fabric cannot be removed using standard cleaning chemicals
  • Old furniture, mattresses, carpets, or upholstery may already have:

• Fabric fading
• Yellowing
• Discoloration
• Odor absorption
• Fabric thinning
• Wear and tear due to age and usage

• Cleaning improves hygiene, freshness, and appearance only; it does not restore items to brand-new condition
  • Final results depend on fabric type, material quality, age, maintenance history, and usage condition

⚠️ Colour Bleeding / Internal Material Risk Notice

During wet/shampoo cleaning of sofas, chairs, mattresses, carpets, or upholstered furniture, there may be a possibility of colour transfer, thread colour change, or staining from internal materials such as:
• Wooden frame polish
• Glue layers
• Internal fabric layers
• Foam or padding materials

This risk is higher in old, damp, moisture-affected, or previously water-exposed furniture/items.
Firlona is not responsible for colour bleeding, internal stains, or material reactions caused by the existing internal structure or material quality during the cleaning process.

⏳ Drying Time

• Sofa/chair fabric: Approximately 4–6 hours
  • Mattress/carpet: Approximately 6–8 hours
  • Drying time may vary depending on weather, ventilation, fabric thickness, humidity, and room conditions
  • Usage before complete drying is not recommended

⚠️ Safety, Access & Utility Requirements

• Service area/items must be accessible before technician arrival
  • Heavy items should be removed in advance if blocking access
  • Proper working space and electricity/water access must be available
  • During winters, customer may be required to provide a bucket of hot water for effective cleaning
  • Service may be limited, delayed, or stopped if required access or utilities are unavailable

📅 Cancellation, Rescheduling & Refund Policy

• Free cancellation or rescheduling is allowed until 10:00 PM on the day before the scheduled service date
  • Late cancellation/rescheduling after 10:00 PM (night before service) will attract a 10% cancellation/rescheduling charge due to staff, equipment, material, and travel scheduling
  • In case of refunds, 10% of the total booking amount will be deducted
  • Remaining eligible advance amount (if received) will be refunded within 7 working days to the original payment method
  • Bank/payment gateway delays are not Firlona’s responsibility
  • If the customer is unavailable, refuses service, or does not respond at the scheduled time, the same 10% no-show charge will apply

✅ Final Agreement

By booking this service, you confirm that:

• Cleaning is limited strictly to the scope mentioned above
  • Tough, permanent, or deep stains are excluded from service scope
  • Results depend on item condition, fabric type, age, and maintenance history
  • Optional add-ons are chargeable separately where applicable
  • This is a one-time paid cleaning service

📄 Full Terms & Conditions apply and are available in the app