🍳 Kitchen Classic Cleaning Service
Kitchen Cleaning Classic (Exterior Clean Only)
Important Service Information – Read Before Booking to avoid any confusion.
🔹 Advance Payment Policy (No Visiting Fee)
- There is NO visiting or inspection fee for kitchen cleaning
• 50% advance payment is required to confirm your booking
• The advance confirms:
– Slot reservation
– Team scheduling
– Cleaning material preparation
• Remaining balance is payable after service completion
• Customer also has the option to pay full amount in advance
🔹 Standard vs Large Kitchen Pricing
- Standard kitchen:
– Fixed price as shown in the app - Large kitchen / extra area:
– Requires size check at site
– Additional charges may apply
– Final price will be informed before continuing
– Service will proceed only after customer approval
✅ What’s Included
🧼 Floor Hand Mopping, Slabs, Tiles & Windows
- Cleaning to remove oil and grease stains
• Includes only 1 window of kitchen
• Extra windows are chargeable as Add-ons
🧽 Cabinets & Trolleys
- Cleaning of outer surfaces only to remove oil and grease
🔌 Appliance Outer Cleaning Only
- Clean chimney, fridge, and microwave outer side only
🔥 Stove, Sink & Taps
- Remove burnt food and oil stains from the stove
• Clean hard water and soap stains from sink, taps, and fittings
🌬️ Ceiling & Exhaust Fan (Without Uninstalling)
- Clean dirt, oil, and grease stains
• Motor cleaning not included
🔍 Hard-to-Reach Areas
- Clean under the sink
• Above cabinets
• Behind the appliances
🔍 8–10 Cabinets Exterior Cleaning Only
- We clean only 8–10 cabinets only
• Trolleys exterior cleaning only
👉 The listed price is applicable to one standard-size kitchen only
⭐Extra Chargeable Add-ons (optional – if beyond above mentioned count)
• Extra cabinet – ₹99 each exterior clean only
- Empty cabinet – ₹150 each exterior clean only
- Cabinet with items removal & placement – ₹199 each
• Extra small Window – ₹349 each - Chimney Interior cleaning. (Deep cleaning with mechanic extra chargeable₹1499 each)
- Glass Cupboard cleaning- ₹250 each with items removal & placement (not included in any cleaning)
- Empty Glass Cupboard cleaning- ₹199 each (not included in any cleaning)
❌ What’s Excluded
- Removal of paint, cement, glue, or permanent stains from anywhere
• Tile polishing or restoration
• Inaccessible area cleaning
• Wet wiping & any marks removal from walls & ceiling
• Chimney exterior cleaning only — uninstallation not included
• Chandelier or false ceiling cleaning
• Utensil & food item boxes cleaning
• Plumbing repair or fixture replacement
• Electrical repair or appliance repair
• Walls roof & exterior wall cleaning of kitchen
• Utensil removal & placement from cabinets and trolleys
• Cabinets & trolleys interior cleaning
• Floor cleaning using scrubbing machine
• Microwave, fridge, and kitchen appliance interior cleaning
• Chimney exterior cleaning only — uninstallation not included
• Exhaust fan uninstalling & re-installation, Exhaust fan cleaning is limited to the fan unit only. Cleaning of fan surrounding walls or inner wall cavity (air passage area) is NOT included
• Exterior cleaning of exhaust fan & windows not included, Only interior side cleaning is included
• To avoid any damage, we clean the trolleys without moving them from their place
• Fixed window glasses with permanent grills may not be cleaned thoroughly - Old tiles, fittings, or grout may already have discoloration, as grouting naturally fades or gets discolored over time and its original color cannot be restored through cleaning
- Cleaning of wooden, tiles, marble, or granite surfaces affected by permanent damage. Color stains that have absorbed into tiles, stone, granite, or marble cannot be cleaned, as the color has penetrated the surface.
- Colour or stains absorbed into wooden cabinets or wooden surfaces cannot be fully removed by cleaning chemicals.
🔹 No Warranty / No Guarantee (One-Time Service)
- Kitchen cleaning is a one-time paid service
• No warranty or guarantee on:
– Long-term cleanliness
– Reappearance of oil stains or grease
• Repeat cleaning requires a new booking and payment
🔹 Wear & Tear / Surface Condition Disclaimer
- Old cabinets, tiles, slabs, or fittings may already have:
– Discoloration
– Loose joints or damage
• Cleaning may expose existing wear
• Firlona is not responsible for damage due to age or prior condition
🔹 Customer Responsibilities
- Customer must provide:
– Water access
– Electricity access
– Clear access to the kitchen - Customer must inform in advance if:
– Kitchen is unusually large
– Heavy oil buildup or long-term neglect exists
🔹 Arrival Time Information
- Arrival times are estimated, not guaranteed
• Delays may occur due to:
– Traffic
– Weather
– Previous job overruns
⚠️ Safety & Access Note
- Please arrange a ladder if required
• If a ladder is not available:
– Cleaning will be done only up to reachable areas
– Hard-to-reach, risky, or unsafe areas are not covered
• This is done strictly for the safety of our cleaning staff
Cancellation, Rescheduling & Refund Policy:
• Free cancellation or rescheduling is allowed until 10:00 PM on the day before the scheduled service date.
• Late Cancellation / Rescheduling: After 10:00 PM (night before service day), a 10% cancellation/rescheduling charge will apply, as service staff assigned, equipment, materials & travel are already scheduled.
• Refunds: 10% of the total service booking amount will be deducted. The remaining advance amount (if received) will be refunded within 7 working days to the original payment method. Bank/payment-gateway delays are not Firlona’s responsibility.
• No-show: If customer is unavailable, refuses, or does not respond at the scheduled service time, the same 10% charge will apply.
- After service start:
– No refunds
– No free rescheduling
– Completed services are 100% non-refundable
📄 Full Terms & Conditions apply and are available in the app.
✅ Final Agreement
By booking this service, you confirm that:
• You have read and understood all rules
• You understand the advance payment requirement
• You understand this is a one-time paid cleaning service
• Cleaning is limited to the above mentioned scope
Service may be stopped or cancelled if:
• Working conditions are unsafe
• Misbehavior or abuse occurs
📄 Full Terms & Conditions apply and are available in the app
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