“Our 1BHK apartment cleaning service includes 4 regular windows, 1 sliding glass door, 1 balcony with grills only & 1 large wall glass panels, 10 kitchen cabinets clean
Note: Sliding doors and large wall panels are labor-intensive. Only the base numbers mentioned above are included; additional anything like regular windows, sliding doors, or large wall panels can be added as extra chargeable add-ons. If a balcony has glass panels instead of grills, it will be treated as an extra chargeable add-on. Cupboard cleaning extra chargeable add-on
✅ What’s Included:
🛋️ Living Room & Bedroom:
Dry Dusting: Ceiling, walls, corners, light fixtures, 1 carpet, mattress, curtains, windows & doors, photo frames,
Wet Wiping: Bed, frames, cabinet, chairs, tables, switchboards, AC, and fan
🪞 Additional in Living & Bedroom Details:
Almirahs / Wardrobes:
• Exterior cleaning of 1 wall-to-wall almirah per room included only
Cabinets:
• Up to 4 cabinets per room included (interior & exterior clean)
Dressing Table & TV Showcase:
• 1 full dressing table and 1 TV showcase (interior & exterior clean)
Dining Chairs:
• Dry dusting of up to 4 dining chairs included
Sofa Cleaning:
• 5- seater sofa dry & wet Vacuum cleaning only present in home
• Leather & Rexin sofas dry dusting only if present, because chemical use cause color fading
🍽️ Kitchen:
Wet Wiping: Tiles, floor, tap, stove, slab, sink, fixtures, exhaust fan outer unit, cabinet interiors & exteriors clean, microwave, fridge, kitchen appliance interiors & exteriors, chimney exterior clean only
Dry Dusting: Ceiling, walls, corners, window
• Kitchen cabinets interior + exterior cleaning of up to 10 cabinets (5 upper + 5 lower)
• Utensil removal or placement
🚿 Bathroom:
Wet Wiping: Taps, floor, tiles, basin, water closet, geyser, shower, switchboard, door, glass & mirrors, exhaust fan & window inside clean only, not from outside. Bathroom cabinets interior + exterior cleaning if any.)
• Bathtub cleaning extra chargeable Add-ons if inside bathroom
🌿 Balcony:
Dry Dusting: Ceiling, walls, grills & corners with cobweb duster
Wet Wiping: Windows, doors & railings
Balcony Glass Cleaning: Extra chargeable Add-ons for standard size (not included in base service as it more time consuming)
🧼 Floor Cleaning:
Manual Scrubbing & Mopping by Hand: Floor tiles and edges/corners
🎯 Special Inclusions:
- 1 small carpet & 5-seater sofa wet & dry cleaning
• Dry dusting of up to 8 curtains
• 10 kitchen cabinets interiors & exteriors cleaning
• Cleaning of 1 balcony, 1 bedroom, 1 hall, 4 regular windows, 1 kitchen & 1 bathroom, 1 sliding door, 1 wall to wall almirah per room & 1 large wall glass panel only
⭐Extra Chargeable Add-ons (optional – if beyond above mentioned count)
• Extra wooden almirah / Cupboard up to 6ft by 6ft – ₹299 each exterior clean only, (Interior & exterior clean cleaning – ₹199 per cabinet)
- Glass Cupboard Cleaning – ₹249 to ₹1499 each (as per size category, not included in any cleaning)
• Extra dressing table or 1 small TV showcase – ₹149 each
• Chair dry & wet vacuum cleaning – ₹260 each if requested
• Sofa wet & shampooing -₹299 per seat & cushion ₹30 each)
• Bathtub cleaning ₹499 if inside bathroom
• Balcony Glass Cleaning: Extra chargeable as per size (not included in base service)
• Extra sliding doors – ₹679 each (❌ Paint marks, glue marks, tape marks, or gum/sticker residue are not removed)
• Extra wall panels – ₹599 each
• Extra Window (standard size only) – ₹299 each
• Marla / independent homes Balcony Glass Cleaning: ₹50 per running ft (₹499 minimum) per balcony - Stairs Glass cleaning – ₹499 each (not included in any cleaning)
❌What’s Excluded (but Available as Add-ons – Chargeable Separately)
- Removal of glue, paint, pen, oil, sticker, or cement marks from walls, floor, tiles, door & anywhere at home
- Walls & Ceilings are not wet wiping, dusted or stain removal (pen/paint/oil/dark marks). Only corner cobweb removal is done.
- Interior cleaning & emptying of cupboards or wardrobes, almirahs, dressing tables
- Cabinets in storerooms, utility rooms, or inaccessible areas are not included
- Chimney interior cleaning & uninstallation
- Curtain water-wash, leather/rexin type sofa wet cleaning & padded wall panel behind beds or TV wall excluded.
- Leather or Rexin type sofa dry & wet clean (wet/chemical cleaning causes color fading or surface damage) or any type Cleaning that requires fabric shampooing
• Kitchen & Washroom exhaust fan & window outer side cleaning is not included; exhaust fan cleaning is limited to outer surface & blades only (no uninstallation/reinstallation or inner cavity, surrounding walls cleaning). - Fixed window glasses can’t be cleaned completely due to fixed grills
• Chandelier or false ceiling cleaning, Garden / lawn cleaning
• Floor cleaning using scrubbing machine
• Plumbing, leakage, painting, or civil repair work
• Cleaning of artificial flowers, decorative items, or heavy electronics equipment
• Temple / mandir are completely excluded from all cleaning services
• To avoid any damage, we clean trolleys, beds, and other fixed or heavy items without moving them
• We do not clean front & back baramda (बरामदा) or driveway of home — available only as extra chargeable
• Toilet Plastic seat covers & plastic bathtubs: yellow or dark stains cannot be removed completely because plastic absorbs color over time (this is a material limitation, not a cleaning issue) - Cleaning of wooden, tiles, marble, or granite surfaces affected by permanent damage. Color stains that have absorbed into tiles, stone, granite, or marble cannot be cleaned, as the color has penetrated the surface.
- Old tiles, fittings, or grout may already have discoloration, as grouting naturally fades or gets discolored over time & its original color cannot be restored through cleaning
- Additional sliding doors or large wall glass panels, windows cleaning beyond the above base mentioned count are extra chargeable add-ons
• Balcony glass cleaning extra chargeable add-ons• ❌ Note: Terrace, roof, parking, driveway, exterior home tiles, walls, main gates, pillars, iron grills & balcony glass are not part of any cleaning packages — available as extra chargeable add-ons
🏠 Company Principle:
“Home Interior Only” → Anything outside the home is treated as Extra Add-on Services.
Exterior cleaning (gates, terraces, driveway, pillars, garden, outside walls) is always treated as Add-on Services.
⚠️ Additional Notes:
• Please provide a ladder if needed; otherwise, cleaning will be done only up to reachable areas
• Hard-to-reach or risky areas are not covered for staff safety
• In apartments & homes, grills and balcony glass are dry dusted only from inside; balcony glass deep cleaning is extra chargeable as mentioned in add-on services
• Interior cleaning is labor-intensive; add-ons help avoid disputes and maintain service quality
📋 Booking Notes:
• Book minimum 48 hours in advance
• Average job time: 5–6 hours
• Price includes labour, equipment, chemicals & transportation
• 50% advance required
Cancellation, Rescheduling & Refund Policy:
• Free cancellation or rescheduling is allowed until 10:00 PM on the day before the scheduled service date.
• Late Cancellation / Rescheduling: After 10:00 PM (night before service day), a 10% cancellation/rescheduling charge will apply, as service staff assigned, equipment, materials & travel are already scheduled.
• Refunds: 10% of the total service booking amount will be deducted. The remaining advance amount (if received) will be refunded within 7 working days to the original payment method. Bank/payment-gateway delays are not Firlona’s responsibility.
• No-show: If customer is unavailable, refuses, or does not respond at the scheduled service time, the same 10% charge will apply.
✅ Final Agreement
By booking this service, you confirm that:
• You have read, understood & accepted all the above Terms & Conditions.
📄 Full Terms & Conditions apply and are available in the app.
✅ Available Across Karnal – Book your session anytime for doorstep service.
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