Privacy Policy
Welcome to Firlonaa Company Privacy Policy (Privacy Policy or Policy)
By accessing or using our Platform, you agree to this Policy. If you do not agree to this policy, please do not access or use the platform.
1. Who We Are-
Our website- https://firlona.com/
At Firlonaa, we are dedicated to making home repairs and maintenance hassle-free for residents across Haryana, India. As a trusted provider of professional home repair services, we specialize in plumbing, electrical work, carpentry, painting, and general maintenance solutions. Our goal is to deliver reliable, affordable, and efficient services tailored to meet the unique needs of every household.
Firlonaa is committed to upholding high standards of quality and customer satisfaction, ensuring that your home remains a safe and comfortable space for you and your family.
2. Privacy Policy Rights ——-
This Privacy Policy describes how Firlonaa Company handles your personal information and sets out the rights and obligations that both you and Firlonaa Company have about your personal information.
By accessing firlona.com , you accept and agree to the terms and conditions of Firlonaa Company’s user agreement which includes your consent to, and authorization of, the collection, use and disclosure of your personal information in accordance with this Privacy Policy. Note that under Our Company’s terms and conditions of use, you must not use the Site if you are under 18 years old.
3. Personal Data We Collect about the user:-
The app collects the Phone Number, email, gender, and name of the user who wants to place an order or register on our firlona.com Website
Otherwise, we are not collecting data from users who only visit our site.
(a) We collect different types of personal data about you, including but not limited to:
- Contact Data: Your mailing address, email, phone number, and location.
- Identity and Profile Data: Your name, username, photos, and gender.
- Marketing and Communication Data: Your address, email, service requests, feedback, comments, pictures, discussions on our blog and chat boxes, survey responses, marketing preferences, and communication choices. We also collect your chat and call records when you interact with service professionals through the platform.
- Technical Data: Your IP address, browser type, internet service provider, operating system details, access times, page views, device ID, device type, website and mobile app activity, location data, and other technologies used to access the platform.
- Transaction Data: Details about the services you’ve used, partial credit/debit card information for tracking transactions, and UPI IDs for payment processing.
- Usage Data: Information on how you use the services, your platform activity, booking history, user clicks and taps, time spent on the platform, and your interactions with the mobile app.
(b) We may also gather and share aggregated data like statistical or demographic data for any purpose. While this data is derived from your personal information, it does not reveal your identity. However, if we combine or link it with your personal data, it will be treated as personal data and used according to this policy.
(c) What happens if I refuse to provide my personal data?
If we are required to collect personal data by law or under a contract (such as the Terms), and you don’t provide it, we may not be able to fulfill the contract (for example, provide you with the services). In this case, we may need to cancel or limit your access to the services.
(7). Our Company PartnerWebsite track your location –
Firlonaa Company Partner Website accesses your device’s background location to perform the specific task listed below. we access the location for provide you nearest orders in your area. we access your location for provide you best and most accurate auto arrival. when the Website is in the background we access the device location and send you nearby order notifications
4. What purpose the Website is using that data:-
The Website uses the data for account creation on the Our company platform, The user has to put all the info mentioned above in point in the signup form.
we use this data in user booking like contact number, name, and email.
we use gender for salon services only shown to females because these services are only for females and hide from men.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and our charges.
Service address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes & Other charges
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- We use your data to provide our services to you.
- To help professionals deliver services to you.
- To track trends and make your experience more personalized.
- To improve our services based on your feedback and information.
- To provide better customer service and respond to your requests.
- To track transactions and process payments.
- To support the professional services you use, including sending updates and information.
- To promote and advertise our services to you.
- To follow legal requirements.
- To manage and protect our business and services, including fixing issues, analyzing data, testing systems, and running internal operations.
- To fulfill our responsibilities under any agreement we have or will have with you.
- To respond to court orders, protect our legal rights, or defend against legal claims.
By using our services and creating an account on our website, you agree to let us, our service professionals, partners, and affiliates contact you through email, phone, or other methods. This is to provide our services, inform you about their features, and for related purposes.
You agree that we may collect and share any information about you, whether you give it to us directly (through our services or otherwise) or not. This includes personal communication like emails or instructions you provide. We may share this information with service professionals, vendors, social media platforms, third-party providers, storage services, data analysts, consultants, lawyers, auditors, or other companies within the Firlonaa group to provide you with our services.
(d) You agree that we may share your information without your consent if required by law, a court, or a government authority. We do this in good faith, believing it is necessary to enforce this policy, follow our terms, or comply with laws and regulations.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
5. Sharing Your Personal Data-
We may share your personal data with the following third parties for specific purposes:
- Service professionals to help them provide services to you.
- Trusted partners and service providers who work with us or on our behalf. This includes hosting our platform, managing marketing, running our business, processing payments, delivering services, and sharing content.
- Analytics providers and advertising networks that help us improve the platform by analyzing data using cookies and other technologies.
- Other users on our platform if you request it or give explicit permission to share your information.
- Regulators and authorities when required by law or regulations.
We ensure all third parties handle your personal data securely and follow the law. They are only allowed to use your data for the purposes we specify and under our instructions, not for their own use.
6. Data Security-
(a) We take steps to protect your personal data by using security measures like encryption, password protection, call masking, and physical security. These measures help prevent unauthorized access and disclosure, and we follow the rules set by the law.
(b) If you use a password to access certain parts of our services, it’s your responsibility to keep it private and safe. We are not responsible for any unauthorized use of your account, lost or stolen passwords, or any activities on your account due to a compromised password. If your password is compromised, please let us know right away so we can help you change it.
Protecting and Maintaining Personal Information
Your account is protected by our privacy and security. We will take all reasonable steps to protect the information We hold about you from unauthorized access, use, and disclosure, however.
7. Data Retention-
(a) You agree that we will keep your personal data for as long as needed to fulfill our purpose, and for a reasonable time after your account is closed or you stop using our services, to meet our legal requirements.
(b) In some cases, we may combine your data in a way that it can’t be linked to you. We may use this information for research or statistics without needing to notify you further.
8. User Generated Content-
We invite you to share content on our platform, such as comments, feedback, pictures, or any other information you’d like to make public. Keep in mind that this content will be visible to all visitors and could be shared publicly. We can’t stop others from using your information in ways that break this policy, the law, or your privacy, and we are not responsible for any misuse. You also agree to follow all relevant laws when posting or sharing content on our platform. You are fully responsible for any content you post that breaks the law.
9.Who on our team has access your information-
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was service was purchased, when it was purchased and where it should be sent,
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
10. How the user may request that the data be deleted:-
Users can delete the account from the Website by clicking the delete account button in the accounts section.
with the delete account action, all the data we collect in signup or the order form is deleted from our system.
other than that users can email us for data deletion at Firlonaacompany@gmail.com
or contact us via call at +919896034903
How Users can Unlinked the social logins (Facebook & Google):-
If users want to unlink the social logins from the Firlonaa company Website . Users can click the unlink button in the accounts section in the resulting profile unlinked and all data related to this profile is deleted.
11. Cookies and Anonymous Identifiers-
If you have registered on the Site then your computer or device may store an identifying cookie or anonymous identifier, which can save you time each time you re-visit the Site, by accessing your information when you sign-in to Firlonaa Company website.
12. Marketing
When you register on the Site you may get various emails and SMS about our latest services, news, and special offers, via your Company User account, personal e-mail address, post or telephone. If you conclude a transaction on the Site, you may also receive Marketing Material from Our Company.
Firlonaa Company uses Remarketing with Google Analytics to advertise online. Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
13. Administrative Communications
Firlonaa Company reserves the right to send you administrative and account-related messages that you may not opt-out of. To cease all communications to you from Firlonaa Company you must close down your Company User account.
14. Accessing Personal Information by user
We will allow you, at any time, to access, edit, update and/ or delete the personal information that We hold about you, unless:
We are legally permitted or required to deny you access to, and/ or to retain, the information; or you make request(s) that are unreasonably repetitive, require Firlonaa Company to make a disproportionate technical effort (for example, to develop an entirely new system), risk the privacy of others, or would be highly impractical to comply with.
If you wish to access the personal information We hold about you, or to delete your User Company account, you should contact us here at- Firlonaacompany@gmail.com
We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from our services, residual copies of that information on our active servers, as well as any corresponding information on our backup systems, may not be immediately deleted.
- Users can delete the account from the account section on the app, there is an option to Delete the account.
- For complete account deletion send us a request via email at Firlonaacompany@gmail.com or contact us at +919896034903
15. Privacy Concerns
If you have concerns about how We handle your personal information or require further information, please email Our Company using the contact form provided on the Site. If you make a formal written complaint in relation to our compliance with this Privacy Policy, We will contact you to follow up on that complaint. Other than material that you voluntarily choose to post on the Site (such as Sender postings, bids and comments on other users), the only information about you that We will post publicly is your Our Company public profile.
Firlonaa Company may, from time to time, modify this Privacy Policy (and update the web page on which it is displayed). Our Company will send notification of any such modification to your Company User account and/or your registered email address. You should check that account regularly.
16. Embedded content from other websites
Data on this site may include embedded content (e.g. videos, images, articles, Products etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to our website.
17. Comments
When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
18. Delivery policy
Our Company partner arrived at the task location within an quick of booking time.
19. Contact information
If you have any questions about this policy, how we handle your personal information, or anything else, feel free to contact us. You can email us at Firlonaacompany@gmail.com or call us on the company phone number provided. We’re here to help with your queries, feedback, or concerns.
Our Company E-mail Address- Firlonaacompany@gmail.com , Contact number- +919896034903